Exchange Policy

At Pinkcity Designer, we are committed to delivering high-quality products. However, if you receive a damaged item, we offer an exchange under the following conditions:

✅ Eligibility for Exchange

Damaged Products Only: Exchanges are applicable solely for items that are received in a damaged condition.

Unboxing Video Requirement: To process an exchange, customers must provide an unedited video recording of the unboxing process. This video should clearly show the package being opened and the damage present on the product.

Time Frame: Exchange requests must be initiated within 7 days of receiving the product.

📸 How to Request an Exchange

Record Unboxing: Before opening the package, start recording a video that captures the entire unboxing process, ensuring the damaged area is clearly visible.

Contact Us: Send the unboxing video along with your order details to our customer support team via email at pinkcitydesigner219@gmail.com, or on WhatsApp at 8003292969.

Await Confirmation: Our team will review the video and, upon verification of the damage, will provide instructions for the exchange process.

⚠️ Important Notes

No Exchanges Without Video: Requests lacking an unboxing video will not be eligible for exchange.

Product Condition: The item must be unused and in its original packaging to qualify for an exchange.

Non-Damaged Items: Exchanges are not available for reasons other than product damage.